Plans and limits

A Plan controls what your account can do per Usage period (typically one month). Each Plan has a price, a set of named limits, and rules for what happens when you exceed a limit.

What’s counted

Each Plan has a dictionary of limits. The exact limit types may evolve, but the ones counted today include:

Characters — the total length of transcribed text VoiceQC produces from your audio in a Usage period. Long files contribute more characters; silence and short clips contribute less.
Items — the number of Session items (audio files) processed in a Usage period.

Each named limit carries three values:

Field	Meaning
Included quantity	The amount included with the Plan at no extra charge.
Bills for overage	Whether going past the included quantity is allowed (charged per unit) or refused (a hard cap).
Overage price per unit	If overage is allowed, the cost per unit beyond the included quantity.

A Plan can mix the two: characters might be a soft limit that bills for overage, while items might be a hard cap.

What you see on Billing settings

Your Billing settings page (/settings/billing) shows:

Your Plan name (for example, Free or Starter).
A colored badge next to it that signals the health of your billing:
- Green — you’re in good standing. No action needed.
- Yellow — something needs your attention. Usually a payment that needs to be retried, or a cancellation you’ve requested that’s still in its grace period.
- Red — the subscription has ended.
A renewal date (paid Plans only).
An action: Upgrade Plan on the Free Plan, or Manage Subscription on a paid Plan. The latter opens Stripe’s billing portal where you can change card, cancel, or update billing details.

If the badge is anything other than Green and you’re not sure what to do, click Manage Subscription — every billing detail is editable there.

Where to see your current usage

Usage page (/usage) — current period’s character count, item count, and limits. Shows what’s used, what’s included, and what’s remaining.
Billing settings (/settings/billing) — your Plan name, subscription status, and links to the Stripe customer portal.
Pricing page (/pricing) — the live Plan menu. If you’re signed in, your current Plan shows a “Current Plan” badge.

What happens when you hit a limit

It depends on the Plan’s configuration for that limit:

Hard limit reached. New uploads or transcriptions in that category are refused with an in-app message. To continue, upgrade your Plan or wait for the next Usage period.
Overage allowed. Work continues; overage units count against the next invoice at the per-unit price. The Usage page surfaces an “overage” indicator when this applies.